Privacy Policy

Our Commitment to Data Protection

At Crown Umrah, we recognise that sharing personal information is an important part of arranging your Umrah journey. We handle all personal data with care, respect, and responsibility, ensuring it is used only for legitimate travel-related purposes.

Our approach to data protection is guided by transparency, fairness, and compliance with applicable laws.

ICO Registration

Crown Umrah is registered with the Information Commissioner’s Office (ICO) in the United Kingdom.

This registration confirms that we are authorised to process personal information and that we operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Lawful Use of Personal Information

We collect and process personal information only where it is necessary to:

• Arrange flights, hotels, visas, and transport
• Manage bookings and customer enquiries
• Communicate essential travel information
• Meet legal, immigration, and regulatory requirements

Personal data is processed on a lawful basis, primarily to fulfil contractual obligations related to your travel arrangements.

Data Minimisation and Fair Use

We are committed to collecting only the information that is required to deliver our services efficiently.

• We do NOT request unnecessary personal details
• We do NOT retain information longer than required
• We do NOT use personal data for unrelated purposes

This ensures your information is handled proportionately and respectfully.

Transparency and Customer Rights

We believe customers should always understand how their information is used. You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of data where legally permitted

We aim to respond to all data-related requests promptly and courteously.

Cookies and Website Use

Our website uses essential cookies only, strictly to ensure proper functionality, particularly on mobile devices.

• No personal data is collected via cookies
• No tracking or profiling takes place
• No information is shared with third parties

Further details are available in our Cookies Policy.

Consistency Across Our Policies

Our Privacy Policy, Cookies Policy, Refunds Policy, and Terms & Conditions are designed to work together clearly and consistently:

• All policies reflect the same standards of transparency and fairness
• Responsibilities of both the customer and Crown Umrah are clearly explained
• Third-party supplier limitations are consistently stated
• No policy contradicts or overrides another

This ensures a clear and reliable understanding at every stage of your journey.

Reassurance for Booking Forms

For clarity and reassurance, the following statement may appear on our booking and enquiry forms:

“Crown Umrah is registered with the UK Information Commissioner’s Office (ICO) and handles personal information securely in accordance with UK GDPR.”

Ongoing Compliance

We regularly review our policies and practices to ensure continued compliance with data protection laws and best practices. Any updates will be published on our website.

Contact Us

If you have any questions about how your personal information is handled, we are always happy to help